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Our Policy
 

The following terms and conditions apply to your purchase:

The sales process starts when you submit your order on the sign-up form.

  1. All purchases are subject to Amigo.Net Services Agreement and Acceptable Use Policy.
  2. All service calls (including those resulting from acts of nature) are subject to a $60/hour charge.
  3. Amigo.Net shall not be held liable for any damages, loss of data, etc. resulting from installation/configuration of customer systems. Furthermore, Amigo.Net shall not be held liable for loss of revenues, etc. resulting from service outages.
  4. All equipment subject to manufacturer's warranty. Extended warranty protection, surge and lightning suppression, etc. are responsibility of customer.
  5. All applicable local, state, and federal taxes will apply.
  6. Service is limited to one residential or business address. No sharing of internet service is allowed.

The subscriber to Amigo.Net broadband internet service (OWBIS) understands they will be responsible for the following:

  1. Installation: The installation includes two hours of free installation time. If the time to install the wireless equipment takes more than two hours, there will be an additional charge of $60/hr. The installer will verify that the wireless connection is active to the point of the Ethernet cable that will connect to the subscriber’s computer or to the optional router. Billing of the monthly service fee starts the day after the Internet is active at your location.
  2. One-Computer Installations: Subscriber must supply their own Ethernet card. Subscriber understands that Amigo.Net does not provide or offer technical support for Ethernet cards. In addition, the purchase, installation and maintenance of the Ethernet card are the responsibility of the subscriber. Amigo.Net assumes and the subscriber warrants that the Ethernet card at time of installation is working properly.
  3. Local Area Networks Installation: Subscriber is responsible for the installation and maintenance of their local area network (LAN), including, but not limited to, installing Ethernet cards, hub and cable terminations, running cabling, programming IP address settings in their networked computers and testing the network for proper installation. If the subscriber does not have the technical expertise to properly configure their network, Amigo.Net recommends the subscriber hire a computer consultant or network professional to help them with their LAN settings. Amigo.Net may be able to refer you to specific consultants in your area. Please call or e-mail for details.
    LAN outage: After it is verified that Internet is active at the subscriber’s location, the subscriber will continue to be billed even if the subscriber’s computer or LAN becomes non-operational. (for example: Qwest continues to bill monthly phone service even if their subscribers physical phone becomes unusable).
  4. Mutual Respect: Subscriber and Amigo.Net staff will communicate with each other on a basis of mutual respect. If for any reason a subscriber uses threatening or abusive language towards Amigo.Net personnel, they will be reported to the proper authorities about their behavior.
    Pre-Qualifications: Depending on your location and our installation schedule, we may be able to arrange a pre-qualification signal strength test for a minimal or even no charge. Such are handled on a case-by-case basis, so please call for details.


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IMPORTANT NOTE - Amigo.Net has the right to discontinue service, or deny access to anyone who violates our Acceptable Use Policy or Service Agreement WITHOUT WARNING OR PRIOR NOTICE. Amigo.Net management is the final and sole judge of whether any abuse or violations have occurred. Amigo.Net customers demonstrate that they agree with all terms and policies by signing up and by using our service. If you have any questions regarding our Acceptable Use Policy or Service Agreement, please contact Amigo.Net at 719-589-6100 or email support@amigo.net.
 
Security:

Amigo.Net actively and automatically monitors all of our systems for attempts at breaching our security, or attempts to access systems or resources that are not available for customers to use or access. This is commonly known as "hacking". Any attempt to access unauthorized computer systems or to interfere with normal system operations, whether on the equipment of Amigo.Net or any computer system or network that is accessed by our services, will result in immediate and permanent cancellation of your account and may also lead to other legal proceedings against you.

Examples of inappropriate actions include, but are not limited to:

  • Satan or port scans
  • Ping scans and Ping Floods
  • SNMP attempts
  • Mail host relay use or hi-jacking
  • Telnet, FTP, Rcommands, etc. to internal systems
  • Attempts to access privileged or private TCP or UDP ports
  • HTTP access without the use of a Web browser
  • Multiple and frequent Finger attempts
  • Excessive resource utilization
  • Source route spoofing
  • Smurf attacks
  • IP number spoofing or masquerading
  • Syn Floods
  • OOB attacks (WinNuke)
  • Password cracking or guessing schemes
  • Excessive email postings (see "Unlawful & Unacceptable Usage," below)


Amigo.Net records the complete session of security breach attempts such as those mentioned above, and may forward this information on to the authorities during our investigations. Amigo.Net takes security very seriously so that you and all of our customers can enjoy a safe and productive Internet environment.


NONE OF THE ABOVE-MENTIONED SECURITY PROBLEMS ARE EVER ACCIDENTAL, AND NORMAL USE OF INTERNET SOFTWARE SUCH AS BROWSERS AND EMAIL PROGRAMS WILL NEVER CAUSE A PROBLEM. ALL OF THE ABOVE ACTIONS ARE DELIBERATE AND INTENTIONAL AND IN MANY CASES REQUIRE SOPHISTICATED PROGRAMS AND KNOWLEDGE. PARENTS ARE RESPONSIBLE FOR CHILDREN WHO MAY USE THEIR ACCOUNT TO PERFORM ANY OF THE ABOVE ILLICIT ACTIVITIES.


Unlawful & Unacceptable Usage:

Amigo.Net's network of information services may only be used for lawful purposes. Transmission of any material in violation of any federal or state regulation is prohibited. This includes copyrighted material, material judged to be threatening or obscene, or material protected by trade secret.


It is contrary to this Acceptable Use Policy for any user to effect or participate in any of the following activities through an Amigo.Net provided service:

To post ten (10) or more messages similar in content to Usenet or other newsgroups, forums, e-mail mailing lists or other similar groups or lists;

To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list;

To send unsolicited e-mailings to more than twenty-five (25) e-mail users, such as chain-letters.

To send ANY unsolicited e-mailing if such could reasonably be considered SPAM or otherwise provoke complaints (such as solicitations for participation in multilevel marketing or pyramid schemes, marketing blasts, etc.).

To falsify user information provided to Amigo.Net to other users of the service.

To post on the Internet any material that: exploits children under 18 years of age, contains nudity or pornographic material of any kind, promotes information about illegal or harmful activities, defames any person or group, promotes or solicits participation in multilevel marketing or pyramid schemes, or otherwise may be construed as harassing, illegal, or unlawful.


Privacy:

While every attempt is made to keep all information passing to and from our systems, and to and from our customers private, you must assume that any information that you transmit or receive may not be private. Amigo.Net will fully cooperate with any authority in investigation of illegal activity and may turn over logs and records upon receipt of proper orders. The Electronic Communications Act of 1986 and the Telecommunications Act of 1998 contains important privacy and confidentiality information.

Selling of Customer information:

Amigo.Net does not and will not sell or transfer any information about our customer base to any third party for the purpose of using that information for marketing or direct sales.

General:

In all cases, Amigo.Net reserves the right to disconnect any customer connection that is using excessive resources of the Amigo.Net network. Amigo.Net's security and abuse department will work with all customers to help ensure that proper procedures are employed that limit the possibility of resource abuse. Nothing contained in this policy shall be construed to limit Amigo.Net's actions or remedies in any way. Amigo.Net reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Amigo.Net service, and levying cancellation charges to cover Amigo.Net's costs in the event of disconnection of dedicated access for the causes outlined above. In addition, Amigo.Net reserves at all times all rights and remedies available to it with respect to such activities at law or in equity.

 
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