Connectivity issues are sometimes experienced due to hardware problems caused by minor power spikes from electrical outlets or data collisions. In these cases often times you have the ability to restore your own connection without the need for technical support.

Should you have any questions or you are not able to restore your connection, please do not hesitate to contact our technical support immediately for assistance.
Technical Support (888) 759-4430 ext 4999

Summary: Your connection to our service involves your computer, your firewall, and our radio at your location. In a localized outage (at your location) the following steps below may restore service.

Please follow the steps below:

1. First check to make sure all of your equipment is plugged in properly to the electrical outlets nearby. Many customers have called us reporting an outage only to discover that their equipment somehow got unplugged.

2. If your equipment is plugged in properly, check to see if you have lights on your equipment. An absence of lights on your equipment while properly plugged in may suggest that you've blown a fuse at the circuit breaker box. Check the fuse to see if it's blown.

3. If some lights are on but others are not, you may need to unplug your equipment and then plug it back in. Start with your radio. Unplug the black power cord which goes into the white 2" x 2" J-box. Then plug it back in. It will take about 60 seconds to reboot your radio. Check to see if that restores your Internet service. If not, unplug your router and plug it back in. Wait about fifteen seconds before checking to see if your Internet service is restored.

4. If the steps above do not work, please reboot your computer.

Again if these steps do not return you to service then we need to know immediately to restore your service ASAP.

When you call Amigo.Net for technical support please be sure to notify them you are a wireless customer having Internet connectivity issues. Our technicians may walk you through some more advanced troubleshooting steps if they are not immediately able to diagnose the nature of your problem.